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Break the Rules: governance with agility

Some images say much more than they seem to at first glance. Ever since my first visit to our office in Mexico, one message on the wall has caught my attention: “Break The Rules.”

In a global company the size of Lenovo, serving customers in dozens of countries requires solid processes, governance and operational discipline. That is non-negotiable.

Customers don’t wait for bureaucracy

At the same time, our customers face challenges that change every day. They can’t wait for bureaucracy to keep up. That’s why we encourage our teams to question, innovate and find new paths whenever it creates more value for the customer.

“Break the Rules” doesn’t mean ignoring the rules. It means challenging conventional thinking.

It means removing unnecessary barriers and finding better ways to deliver results.

The balance that makes the difference

In my experience, this is one of Lenovo’s biggest differentiators: the balance between the governance of a global company and the agility of an organization that puts the customer at the center of every decision.

That’s how we turn technology into impact for our customers.

Valério MateusGM of Lenovo Services & Solutions in Latin America. Writes weekly about AI, services and leadership.
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